Member spotlight: Disability North

Author - Bethan McCoy

Date published:

This week we caught up with Disability North to find out how they’re going further with Chamber membership.

Where are you based?

The Dene Centre

Castle Farm Rd



How many people do you employ?


Give us a brief overview of your business.

Disability North is a registered charity promoting inclusion, independence and choice for disabled people and their families by providing information, advice and support on any aspect of disability. We are a user-led charity with a constitutional majority of disabled people on our executive committee. The needs of disabled people, older adults and their families are at the heart of our services and our free, impartial advice empowers them to make informed decisions, maximizing the control they have over their own lives.

[email protected]

0191 284 0480

Tell us about a recent business success.

Disability North was established in 1985. We are a user-led charity based in Newcastle and provide support to disabled people and their families throughout the North of England. To support disabled people in our region we offer advice to disabled people on all aspects of welfare benefits, independent living and equipment, health and social care, along with supporting people to employ their own personal assistants to provide care and support in their own homes. Over the years we have grown from strength to strength and we were recently selected from 150 applicants for a prestigious Weston Charity Award acknowledging our outstanding contribution to welfare and community services. This award will assist in our long term planning and ambitions, as our Chief Executive Victoria Armstrong said, “We’re exploring options to develop independent living apartments along with a new contemporary hub to host our activities that will further promote the welfare of disabled people in our region. We will benefit tremendously from external input as a result of the award as we embark on this business transformation.”

What has been your top tip for keeping business going during Covid-19?

Listening to the needs of the people we support so that we were able to adapt and respond to their concerns effectively amidst the unprecedented circumstances of a global pandemic. Our team has adapted to this ever-changing landscape by providing advice and support on government guidance, personalized care, welfare rights, and other aspects of independent living. We were only able to do this by carving out additional time to support our clients safely by listening to their needs when many disabled people in the region were feeling distressed and in need of support. As lockdown begins to ease, we also recommend becoming accredited on the Covid Compliant Assurance Scheme to reassure our service-users that we have in place all reasonable measures and controls to safeguard the health and safety of visitors and staff.

Why are you a Chamber Member?

To share our experiences and make connections. By linking up with other members, we can share our experiences to raise awareness of disability, work with other organizations and grow stronger.

To read more Member Spotlights click here.

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