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Castlegate takes part in Purple Tuesday to support disabled customers


Author: AG Lathe Castlegate Shopping Centre LLP

CASTLEGATE SHOPPING centre will be taking part in Purple Tuesday on 12th November.

Supporting disabled people and their families, Purple Tuesday calls on businesses to make changes to improve their customer experience. 

Around 1 in 5 people have a disability and of those people, 80% have a hidden disability, whether this be dyslexia, a mental health condition or a learning difficulty. This means that on average 20% of shoppers are likely to have a disability and many will need additional customer care. 

Last year, over 750 businesses made a pledge to change or improve the customer experience for disabled people. This included commitments such as staff training, better signage and training of frontline staff in basic BSL.

Chantal Taylor, Marketing Manager at Castlegate, said: “Last year Castlegate made a pledge to give all our staff dementia and autism training.  This makes sure we can help customers and this training is used at least once a day with visitors to the centre.”  

To further promote Purple Tuesday, Castlegate are inviting Northern Stars Performing Group, a local performing arts company who work with adults with learning difficulties and/or disabilities, to perform dance routines, songs and stand-up comedy shows. 

Shows takes place on Tuesday 12th November outside B&M at 11am, 12pm and 1pm.