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Changes to the English Water Market in 2017


Next month sees the opening of the water retail market for non-household businesses as 1.2 million eligible micro, SME and Corporate businesses as well as charities and public sector customers will be able to choose who provides their water and waste water services.

Whilst there will be no difference to the way the water is delivered to you, or the way your wastewater is treated, you will have the option to choose who provides your bills, meter reads and customer service.

To date, only those businesses using over 5 Megalitres (the equivalent of 2.5 Olympic Swimming Pools) on a single site in England have been able to switch their provider, and this has been for water only.

In Scotland however, the market has been open since 2008 and they have benefitted from better levels of customer service and innovation.

So, what does this mean for you?

  1. It’s a good time to get your bills and estates in order – think about where your properties and meters are located
  2. Take some time to think about or review water usage – who is using water and where?
  3. Put water on your agenda – whether in team meetings, training or with your management team
  4. Start to think about staff and cultural change to support

Taking the time to think about these things now will help you get in shape ahead of April, and if there’s anything we can help with please feel free to drop a note to and we’d be happy to help.